otisdapTRAVELINK

Sejarah dan Perkembangan

Dengan pengalaman dan hubungan baik selama ini dengan pengguna jasa di bisnis layanan Jasa Transportasi dan Perjalanan, otisdapTravel ingin lebih fokus menjadi perusahaan yang dipercaya menangani kegiatan Perjalanan Bisnis maupun Insentif oleh perusahaan-perusahaan berskala besar, sekaligus diandalkan oleh pengguna layanan perjalanan individual. 

Profesionalitas dalam bekerja mampu memberikan kenyamanan kepada para pengguna jasa kami, hal itu seiring dengan misi otisdapTravelink yaitu menyediakan layanan berkualitas dan bernilai tambah dengan memberikan pengalaman bepergian yang memuaskan dan mengesankan bagi para pelanggan, “We are your best partner”

Komitmen kami untuk terus memberikan layanan prima kepada pelanggannya dengan didukung oleh Senior Travel Consultant yang berpengalaman dan PT. Kusumatama Indah Selaraswisata yang bergerak dibidang penyediaan Jasa Transportasi dan Perjalanan.

Peningkatan kualitas pelayanan secara berkesinambungan, pelayanan perjalanan yang terintegrasi, serta sistem reservasi dan pengelolaan data perjalanan pelanggan yang efektif dengan menggunakan teknologi informasi, merupakan bagian dari upaya kami untuk terus menjaga dan meningkatkan kepuasan dan kepercayaan pelanggan. 

otisdapTRAVELINK

 

1.      The Motto  “ We are your Best partner ” is the principle belief of our company. It must be known, owned and energized by all.

2.     Our Motto is “ We are your Best partner ”As service professionals, we treat our guests and each other with proud, respect and dignity.

3. Company objectives are communicated to all employees. It is everyone’s responsibility to support them.

4.  To create pride and joy in the workplace, all employees have the right to be involved in the planning of the work that affects them.

5.     It is responsibility of each employee to create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.

6.     Each employee is empowered. For the example, when a guest has a problem or need something special you should break away from your regular duties, address and resolve the issue.

7.      Uncompromising levels of services are the responsibility of every employee.

8. To provide the finest personal service for our guests, each employee is responsible for identifying and recording individual guest guest preferences.

9.    Never lose a guest. Instant guest pacification is the responsibility of each employee. Whoever receives a complaint will own it, resolve it to the guest’s satisfication and record it.

10. “Smile – We are on stage”. Always maintain positive eye contact. Use the proper vocabulary with our guests and each other.

( Use words like – “Good Morning,” “Certainly,” “I’ll be happy to,” and “My pleasure,” )