Sejarah dan Perkembangan
Dengan pengalaman dan hubungan baik selama ini dengan pengguna jasa di
bisnis layanan Jasa Transportasi dan Perjalanan, otisdapTravel ingin lebih fokus
menjadi perusahaan yang dipercaya menangani kegiatan Perjalanan Bisnis maupun Insentif
oleh perusahaan-perusahaan berskala besar, sekaligus diandalkan oleh pengguna
layanan perjalanan individual.
Profesionalitas dalam bekerja mampu
memberikan kenyamanan kepada para pengguna jasa kami, hal itu seiring
dengan misi otisdapTravelink yaitu menyediakan layanan berkualitas dan bernilai tambah
dengan memberikan pengalaman bepergian yang memuaskan dan mengesankan bagi para
pelanggan, “We are your best partner”
Komitmen kami untuk terus memberikan
layanan prima kepada pelanggannya dengan didukung oleh Senior Travel Consultant
yang berpengalaman dan PT. Kusumatama Indah Selaraswisata yang bergerak dibidang penyediaan Jasa Transportasi dan Perjalanan.
Peningkatan kualitas pelayanan secara berkesinambungan,
pelayanan perjalanan yang terintegrasi, serta sistem reservasi dan pengelolaan
data perjalanan pelanggan yang efektif dengan menggunakan teknologi informasi,
merupakan bagian dari upaya kami untuk terus menjaga dan meningkatkan
kepuasan dan kepercayaan pelanggan.
otisdapTRAVELINK
1.
The Motto “ We are your Best
partner ” is the principle belief of our
company. It must be known, owned and energized by all.
2. Our Motto is “ We are your Best partner ”As service
professionals, we treat our guests and each other with proud, respect and
dignity.
3. Company
objectives are communicated to all employees. It is everyone’s responsibility
to support them.
4. To create
pride and joy in the workplace, all employees have the right to be involved in
the planning of the work that affects them.
5. It is
responsibility of each employee to create a work environment of teamwork and
lateral service so that the needs of our guests and each other are met.
6. Each employee
is empowered. For the example, when a guest has a problem or need something
special you should break away from your regular duties, address and resolve the
issue.
7.
Uncompromising
levels of services are the responsibility of every employee.
8. To provide the
finest personal service for our guests, each employee is responsible for identifying
and recording individual guest guest preferences.
9. Never
lose a guest. Instant
guest pacification is the responsibility of each employee. Whoever receives a
complaint will own it, resolve it to the guest’s satisfication and record it.
10.
“Smile
– We are on stage”. Always maintain positive eye contact. Use the
proper vocabulary with our guests and each other.
( Use words like – “Good Morning,” “Certainly,”
“I’ll be happy to,” and “My pleasure,” )
